Frequently Asked Questions

Booking & Payments

1. How do I book an event with Party Barn?

Booking is easy! Simply fill out our inquiry form and we’ll confirm availablity and details. A 50% non-refundable deposit is required to secure your date, with the balance due 7 days before your event.

2. What payment methods do you accept?

We accept Credit Cards, Venmo, Zelle,

3. Can I make changed to my booking after it’s confirmed?

Yes! Minor adjustments (such as color or small add-ons) can be made up to 7 days before the event, subject to availability.

4. What is your cancellation policy?

Deposits are non-refundable but can be transferred to a future event if canceled at least x days in advance. Cancellations made within x days of the event result in a forfeited payment.

Delivery, Setup & Pickup

5. Do you deliver and setup?

Yes! We handle all delivery, setup and takedown to ensure a stress-free experience.

6. What areas do you serve?

We are based in Murrieta, CA and serve surrounding areas including Wildomar, Temecula and more. Additional delivery fees may apply for locations outside our stand service area.

7. How long does setup take?

Setup time varies depending on event size. We will coordinate a setup time with you in advance.

8. Do I need to provide anything for setup?

We ask that the setup area is clean, dry, level and accessible upon arrival to prevent delays. If your event is outdoors, please ensure weather accommodations are in place if needed

Rental Policies & Care

9. How long is the rental period?

Our rentals are 24 hours. We drop off the morning of your event and pick up the next morning. If you need same day pick up, let us know and we’ll do our best to accommodate.

10. What happens if something gets damaged?

You are responsible for any damage, loss, or excessive cleaning required. A fee will be assed based on the damage.

11. Are your rentals safe for children?

Yes! Our rentals are designed with safety in mind. However, adult supervision is required at all times - especially for inflatables, seating and sleep soirées.

12. Can I rent just one sleep soiree tent?

We have a 3- tent minimum for sleep soirees to maintain our event quality and setup experience.

Weather & Outdoor Events

13. What if it rains on my event?

Outdoor rentals are subject to weather conditions. If rain, high winds, or extreme temperatures are expected - we may reschedule or cancel for saftey reasons. No refunds are issued for weather-related cancellations, but we will provide a credit for a future event.

14. Can I set up inflatables or backdrops on grass or pavement?

Yes! However, for outdoor setups- grass must be dry and free of debris. For hard surfaces, we may need to secure items with weights instead of stakes.

Additional Services & Customization

15. Can you customize the colors and theme of my event setup?

Absolutely! We love bringing your vision to life. Let us know your preferred colors, theme or inspiration photos and we’ll create a setup that matches your style.

16. Do you offer balloon installations with rentals?

Yes! We can add a custom balloon garland to your rental setup for an additional fee.

17. Do you provide event styling services beyond rentals?

Yes! We offer event styling assistance to help you curate a cohesive look. COntact us for more details.